- Order management, including EDI ordering (Idoc corrections, issue resolution for EDI related problems)
- Handling all incoming customer queries and requests
- Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
- Being responsible for proper communication between Diageo and customers
- Maximising customer satisfaction level and order entry accuracy
- Flexible to work in shifts.
- Able to handle work pressure in peak seasons.
- Excellent interpersonal and communication skills with stakeholders
- Deliver on promises
- Accuracy and attention to details
- Looking for and responding to feedback
- Positive knowledge of customers and market specifics
- Generating ideas for issue resolution and service improvement
- Positive ‘can do’ attitude
- Taking ownership for resolution, escalates where necessary
- Ability to build great relationships with customers
- Understand and comply with controls in own area
- Good team player

Essential Fluent English Strong interpersonal and communication skills

Robust MS Office knowledge

Very strong customer service attitude

Bcom, BBM, MBA

📌 Analyst (Bengaluru)
🏢 Diageo
📍 Bengaluru