Job Brief : We are seeking a dedicated and proactive professional to serve as the primary liaison and representative for our facilities services operations within India. This role demands a strong focus on maintaining exceptional service standards, fostering positive relationships with clients and internal teams, and ensuring seamless coordination across all facility management activities. The ideal candidate will possess extensive experience in facilities services, excellent communication skills, and the ability to manage multiple stakeholders effectively to uphold the company’s reputation and operational excellence in the Indian market.
Responsibilities :
- Act as the key point of contact between clients, vendors, and internal teams to ensure smooth execution of facilities services.
- Coordinate and oversee daily operations of facility management activities, ensuring compliance with company standards and client expectations.
- Monitor service delivery performance and implement corrective actions to address any service gaps or client concerns promptly.
- Develop and maintain solid relationships with clients to understand their needs and provide tailored facilities solutions.
- Collaborate with procurement and vendor management teams to ensure timely and cost-effective sourcing of facility-related services and supplies.
- Conduct regular site inspections and audits to ensure adherence to safety, quality, and regulatory standards.
- Prepare and present detailed reports on facility operations, service levels, and improvement initiatives to senior management.
- Lead and support cross-functional teams in implementing new facility management projects and process improvements.
- Manage escalation processes effectively to resolve operational issues and enhance client satisfaction.
- Stay updated on industry trends, regulations, and best practices to continuously improve service delivery and compliance.
Skill :
- Client Relationship Management
- Vendor Coordination
- Facility Operations Management
- Service Level Agreement (SLA) Compliance
- Site Inspection and Auditing
- Report Preparation and Presentation
- Cross-functional Team Leadership
- Issue Escalation and Resolution
- Procurement and Vendor Management
- Regulatory Compliance
- Process Improvement
- Communication and Interpersonal Skills
Qualifications :
- Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field.
- Minimum of 5 years of experience in facilities services or facility management roles, preferably within the Indian market or similar operational environments.