TECHNOLOGY ADOPTION MANAGER

Role type: Full-time, field-based, Contractual

Work locations (field deployment): Talasari (Maharashtra), Sri Sathya Sai District (Andhra Pradesh), Sundargarh (Odisha)

Travel: Frequent

About Platform Commons

Platform Commons is dedicated to creating creative digital platforms aimed at fostering the growth and well-being of communities. We strive to harness technology to build sustainable solutions that empower societies. With a focus on collaboration and progress, our team values creativity, inclusivity, and impact-driven results. By blending technology and purpose, we enable meaningful social transformation through accessible and user-centric platforms.
https://platformcommons.org

1. About the Role

The digital apps are built to help NGOs and the communities in various ways. But an app only creates impact when people actually use it with confidence. The Technology Adoption Champion is the bridge between the technology and the people on the ground.

You will be the first point of contact for NGO staff, field workers, and community members.



You will teach them how to use the apps and bring their feedback back to the tech team. You will work in the field, in the local language, and in real time.

2. Key Responsibilities

A. Training and sensitisation
● Conduct in-person training sessions and demos for NGO staff, and community members
● Explain what each app does, why it matters, and how it makes their work easier, in simple local language
● Run hands-on practice sessions

B. Real-time field support
● Provide quick, on-the-spot help when users face problems with apps, phones, or connectivity
● Troubleshoot common issues such as login problems, data entry errors, syncing failures, and permission settings
● Log every issue clearly and report the technical bugs to the development team with screenshots and details

C. Adoption tracking
● Monitor how many people are using the apps and how often
● Identify who is struggling or has stopped

📌 Technology Adoption Manager (India)
🏢 Platform Commons
📍 India