A fast-growing B2B consulting and client services firm operating across India, we enable enterprise clients to scale customer experience, operational efficiency, and retention through technology-enabled support solutions. Our Customer Support Executives are the frontline ambassadors for client success—resolving escalated issues, streamlining service workflows, and ensuring seamless communication across teams and geographies.
Role & Responsibilities
• Respond to inbound customer inquiries via phone, email, and chat with accuracy and within SLA timelines.
• Document, categorize, and escalate technical or billing issues to relevant internal teams with explicit context and follow-up.
• Proactively identify recurring customer pain points and suggest process improvements to reduce resolution time.
• Collaborate with Sales and Implementation teams to ensure smooth onboarding and post-sale transitions.
• Maintain 95%+ customer satisfaction ratings (CSAT)
and first-contact resolution (FCR) benchmarks.
• Adhere to compliance protocols and confidentiality standards while handling sensitive client data.
Skills & Qualifications
• Must-Have
• Zendesk
• CRM systems
• Microsoft Office Suite
• Customer service protocols
• Call center operations
• Live chat support
• SLA management
• Conflict resolution
• Preferred
• Experience with Freshdesk
• Working knowledge of Salesforce
• Basic understanding of SaaS products
Benefits & Culture Highlights
• Performance-linked incentives and monthly recognition awards.
• Structured career progression paths with internal mobility.
• Modern, collaborative office environment with flexible breaks and team lunches.
Skills: conflict resolution,microsoft office suite,zendesk,crm systems
📌 Customer Support Executive (Sahibzada Ajit Singh Nagar)
🏢 The UrbanIndia
📍 Sahibzada Ajit Singh Nagar
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