Jio Is inviting applications for the role Resident Engineer Service Assurance Maha Grameen Bank
Location - Pune

Requirement
• Education: BE/BTech/Diploma
• Experience: 5-7 years

Job Description
• Work with various internal stake holders and get the SRs resolved on priority.
• FLT with the customer branch end stake holders
• Coordinate with internal teams ESOC, ENOC, Field , NHQ teams for faster resolution of fault
• Reporting of link status Daily / weekly / monthly wise & ensure to maintain the customer link uptime
• Interact with customer IT/SPOC for all service related issues/,delivery
• Monitor DC/DR link and escalate internally for quick restoration
• Handle customer escalation and feedback effectively in time bound manner
• Release the tracker on fault management to customer as well as internal stake holder
• Work on SLA bound and get the monthly or Quarterly reports
• Link monitoring and FT life cycle management on various scenarios.

Skill Set:
• Customer Focused
• Positive Management Quality
• People Management
• Good Oral and Written Communication

📌 Resident Engineer Service Assurance (India)
🏢 JIO
📍 India