• Experience supporting IBM z/OS mainframe environments.
• Hands-on experience with JCL, REXX, COBOL, CICS, and DB2.
• Experience troubleshooting batch processing and job scheduling issues.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a fast-paced operational support environment.
• Excellent verbal and written communication skills.
• Provide 24x7 operational support for batch processing and test environment activities through rotating shift coverage.
• Monitor, analyze, and resolve batch job failures and performance issues.
• Execute and support data refresh and setting maintenance activities.
• Develop, modify, and maintain JCL, REXX, COBOL, and related mainframe components.
• Support CICS and DB2 applications and associated batch processes.
• Perform root cause analysis and implement corrective actions for recurring issues.
• Monitor workload automation and scheduling activities using ESP.
• Support software migration and deployment activities using ChangeMan.




• Generate and analyze KPI and operational reporting metrics.
• Create and maintain technical documentation, operational procedures, and knowledge articles.
• Coordinate with development, infrastructure, application support, and business teams to resolve incidents and ensure service continuity.
• Participate in continuous improvement initiatives focused on automation, operational efficiency, and service reliability.
• Experience with COBOL, JCL, Assembler, EasyTrieve.
• Experience utilizing ESP workload automation and scheduling tools.
• Familiarity with data refresh procedures within testing and non-production environments.
• Experience creating KPI dashboards, metrics, and operational reporting.
• Knowledge of incident, problem, and change management processes.
• Experience supporting large-scale enterprise mainframe environments.
• Exposure to automation and process improvement initiatives.

📌 Mainframe Batch Support Analyst (Hyderabad)
🏢 Infosys
📍 Hyderabad