• Extensive experience supporting IBM z/OS mainframe environments.
• Hands-on experience with JCL, REXX, COBOL, CICS, and DB2.
• Experience troubleshooting complex batch processing and job scheduling issues.
• Experience leading technical teams or serving in a lead support capacity.
• Solid understanding of batch scheduling, workload automation, and test environment support processes.
• Demonstrated experience managing escalations and coordinating incident resolution efforts.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work effectively in a fast-paced operational support environment and collaborate across multiple teams.
• Provide technical leadership and guidance to offshore batch support personnel.
• Coordinate 24x7 operational support across all shift teams.
• Serve as the primary escalation point for complex batch processing and environment-related issues.
• Partner with the three onshore Senior Developers and management team to coordinate day-to-day operations, priorities, and support activities.




• Facilitate communication and collaboration between offshore resources, onshore technical leadership, and management.
• Coordinate resource assignments, workload balancing, and shift handoffs across the support organization.
• Monitor, analyze, and resolve batch job failures and performance issues.
• Lead root cause analysis efforts and drive corrective actions for recurring problems.
• Execute and oversee data refresh and environment maintenance activities.
• Develop, modify, and maintain JCL, REXX, COBOL, and related mainframe components.
• Support CICS and DB2 applications and associated batch processes.
• Monitor workload automation and scheduling activities using ESP.
• Support software migration and deployment activities using ChangeMan.
• Generate, review, and present KPI and operational reporting metrics.
• Provide status updates, operational metrics, risk assessments, and escalation summar

📌 Mainframe Technical Lead (Hyderabad)
🏢 Infosys
📍 Hyderabad