We are looking for an experienced Senior AWS Developer specializing in Amazon Connect to join our Salesforce Engineering team In this role you will design build and operate cloudbased contact center capabilities using Amazon Connect and AWS services integrating them with Salesforce and Autodesks enterprise platforms You will work closely with Salesforce engineers architects product managers and business stakeholders to deliver scalable secure resilient and customer focused contact center solutions The ideal candidate combines strong hands-on AWS engineering experience with deep knowledge of Amazon Connect serverless architectures APIs event driven integrations and up-to-date software engineering practices Experience integrating Amazon Connect with Salesforce Service Cloud and enterprise CRM contact center platforms is highly desirable
Responsibilities
Design develop test deploy and support enterprise solutions built on Amazon Connect and AWS
Build and maintain Amazon Connect contact flows routing profiles queues prompts hours of operation security profiles and related configurations
Develop integrations between Amazon Connect Salesforce Service Cloud and other enterprise applications
Build serverless and event driven solutions using services such as AWS Lambda API Gateway DynamoDB S3 EventBridge SNS SQS Kinesis and CloudWatch
Develop backend services and APIs using languages such as Python Java JavaScript or TypeScript
Implement Amazon Connect capabilities including voice chat IVR routing recording analytics and agent experiences
Work with Amazon Connect APIs SDKs Streams API Contact Control Panel CCP and related integration frameworks
Design secure integrations and authentication patterns using AWS IAM OAuth certificates secrets management and enterprise identity solutions
Collaborate with Salesforce engineers to deliver seamless agent and customer experiences across Amazon Connect and Salesforce
Develop reusable components infrastructure automation and deployment pipelines using Infrastructure as Code and CICD practices
Establish monitoring logging ing observability and operational support for production contact center services
Troubleshoot complex distributed system and integration issues across AWS Amazon Connect Salesforce APIs and downstream systems
Participate in architecture and design reviews and contribute to technical standards and engineering best practices
Conduct code reviews and mentor engineers on AWS Amazon Connect integration and software engineering practices
Partner with product owners architects security teams and business stakeholders to translate business requirements into scalable technical solutions
Continuously evaluate AWS and Amazon Connect capabilities and recommend improvements to architecture reliability performance and customer experience
Minimum Qualifications
Bachelors degree in computer science Engineering Information Technology or a related technical discipline or equivalent practical experience
6 years of professional software development experience with significant experience building solutions on AWS
Strong hands-on experience implementing and supporting Amazon Connect in production environments
Experience with AWS serverless technologies particularly Lambda API Gateway DynamoDB S3 CloudWatch IAM SNSSQS and EventBridge
Strong programming experience in at least one modern language such as Python Java JavaScript or TypeScript
Experience designing and consuming REST APIs and event driven integrations
Strong understanding of cloud architecture distributed systems security scalability resiliency and high availability
Experience with source control and CICD technologies such as Git Jenkins GitHub Actions or equivalent platforms
Experience with Infrastructure as Code technologies such as AWS CloudFormation AWS CDK or Terraform
Strong debugging troubleshooting and production support skills
Excellent communication and collaboration skills with the ability to work effectively across engineering and business teams
Preferred Qualifications
Experience integrating Amazon Connect with Salesforce Service Cloud
Experience with Salesforce CTI Open CTI Service Cloud Voice or similar contact center integrations
Deep knowledge of Amazon Connect APIs Streams API Contact Control Panel contact attributes CTR contact records and custom agent experiences
Experience with Amazon Lex conversational AI chatbots or voice automation
Experience with Amazon Connect Contact Lens analytics call recording transcription quality management or workforce management capabilities