AI Officer –

Location: Trivandrum, India

Reporting To: IT Manager

Experience: Minimum 4 years of practical AI-related experience

About the Role

We are looking for a hands-on, creative and self-motivated AI Officer to develop and implement AI solutions across the organization. This is a practical AI implementation role focused on building, configuring, integrating, testing and deploying AI solutions that improve business operations.

Key Responsibilities

- Develop and deploy AI Agents and Agentic AI solutions for functions such as customer service and lead generation.
- Build and manage AI-powered chatbots and virtual assistants for customers and employees.
- Develop multi-agent and multi-step AI workflows with appropriate human oversight.
- Identify repetitive and time-consuming processes that can be automated using AI.
- Develop AI-assisted workflows for insurance quotations, customer service, claims support, marketing, sales, administration, operations and management reporting.
- Develop internal AI assistants and knowledge systems using company documents, procedures, policies and databases.
- Work with Generative AI and LLMs and integrate them into practical business applications.
- Develop and implement RAG (Retrieval-Augmented Generation) solutions.
- Develop AI-powered tools to improve employee productivity and customer experience.
- Test and monitor AI solutions for accuracy, reliability, security, privacy and performance.
- Establish appropriate human-in-the-loop controls for critical AI processes.
- Train employees on effective and responsible AI usage.




- Research emerging AI technologies and recommend practical applications.
- Work directly with management and different departments to convert business requirements into working AI solutions.

Requirements

Technical Skills

Robust practical knowledge in several of the following:
- AI Agents

- Agentic AI

- Chatbots

- Generative AI

- Large Language Models (LLMs)

- Prompt Engineering

- RAG

- Workflow Automation

- AI Assistants

- Knowledge Bases

- Document AI

- Data Extraction

- AI Integrations
- Multi-Agent Systems

Platforms & Technologies

Experience with platforms and technologies such as:
- OpenAI / OpenAI APIs

- Claude / Claude API

- Claude Code

- Azure AI
- n8n

- Make

- Zapier

- LangChain

- Python

- Vector Databases
- Similar AI and automation technologies

Candidate Profile

The ideal candidate should:
- Have at least 4 years of practical AI-related experience.
- Have hands-on experience developing or implementing AI agents, chatbots, AI assistants or automated workflows.
- Be self-motivated, curious, creative and solution-oriented.
- Be capable of taking an AI project from idea to implementation independently.
- Enjoy experimenting with emerging AI technologies and identifying practical business applications.
- Understand business problems and design appropriate AI solutions.
- Have knowledge of AI security, data privacy, testing, governance and responsible AI implementation.
- Possess strong analytical and problem-solving skills.
- Communicate effectively with both technical and non-technical stakeholders

📌 AI Officer (Kerala)
🏢 Exalans & Hunar
📍 Kerala