• Experience supporting IBM z/OS mainframe environments.
• Hands-on experience with JCL, REXX, COBOL, CICS, and DB2.
• Experience troubleshooting batch processing and job scheduling issues.
• Solid analytical and problem-solving skills.
• Ability to work effectively in a fast-paced operational support environment.
• Excellent verbal and written communication skills.
• Provide 24x7 operational support for batch processing and test environment activities through rotating shift coverage.
• Monitor, analyze, and resolve batch job failures and performance issues.
• Execute and support data refresh and workplace maintenance activities.
• Develop, modify, and maintain JCL, REXX, COBOL, and related mainframe components.
• Support CICS and DB2 applications and associated batch processes.




• Perform root cause analysis and implement corrective actions for recurring issues.
• Monitor workload automation and scheduling activities using ESP.
• Support software migration and deployment activities using ChangeMan.
• Generate and analyze KPI and operational reporting metrics.
• Create and maintain technical documentation, operational procedures, and knowledge articles.
• Coordinate with development, infrastructure, application support, and business teams to resolve incidents and ensure service continuity.
• Participate in continuous improvement initiatives focused on automation, operational efficiency, and service reliability

📌 Senior Mainframe Batch Support Analyst (Hyderabad)
🏢 Infosys
📍 Hyderabad