Job Location: Pune
Location Flexibility: Multiple Locations in Country
Req Id: 11695
Posting Start Date: 9/29/26
At Fujitsu, we've been driven to create a sustainable world through innovation since 1935. Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities. Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future.
• Role Title : Technical consultant
• Ep : 5-7yrs
• Hiring Type : Perm
• Work Mode : Hybrid
• Shift Timing : 2PM-11PM
CMDB Administration
• Maintain and update Configuration Item (CI) records within ServiceNow.
• Create, modify and retire configuration records as required.
• Update CI attributes, ownership information, support groups and relationships.
• Ensure Configuration Management records remain accurate, current and complete.
• Perform routine CMDB housekeeping and data quality activities.
Service Information Management
• Maintain and validate Service and Service Offering records within ServiceNow.
• Work with Service Owners, Tower Leads and operational teams to ensure critical service information is accurate, current and complete.
• Support the review and validation of Mission Critical Services and associated Service Offerings.
• Maintain service ownership, support arrangements, escalation contacts and operational support information.
• Coordinate remediation activities to address missing, inaccurate or incomplete service information.
Stakeholder Engagement
• Engage with Infrastructure, Applications, Networks, Security, Service Management and operational teams to gather configuration and service information.
• Coordinate workshops and meetings to validate service ownership, support arrangements, service dependencies and operational contacts
• .Follow up with stakeholders to obtain m
📌 Technical Consultant- ITSM (India)
🏢 Fujitsu
📍 India