Hörmann is one of the world’s leading manufacturers of doors, gates, frames and operators, with a strong reputation for engineering, quality, and reliability. We are looking for a Pre-Sales Executive who can be the first high-quality point of contact for prospective customers. This is a role for someone who is persistent without being pushy, curious enough to ask the right questions, articulate enough to communicate premium value, and commercially sharp enough to identify which lead deserves the sales team’s time
Responsibilities
The Pre-Sales Executive will manage incoming leads across residential, commercial and industrial segments from various online and offline channels. They will be responsible for separating genuine opportunities from a large volume of enquiries and ensuring that high-potential leads are moved efficiently to the sales team. The pre-sales team is NOT expected to use the first call to conduct a complete sales presentation.
• Develop robust understanding of industry terminology, Company product portfolio, and differentiators.
• Respond promptly to inbound leads,
gather basic information, and understand the requirements.
• Identify opportunities to introduce relevant additional Company products based on the customer’s requirements.
• Identify genuine enquiries and prioritize leads based on the information given.
• Updating CRM instantly after finishing each call with lead information and interaction history.
• Immediately follow up on any points with the internal department for solutions to the end customer
• Maintain consistent follow-up until the lead is either qualified, progressed, deferred or closed/lost.
• Ensure every qualified lead is handed over to the appropriate salesperson with sufficient context and is acted upon promptly. Escalate issues and close points on a daily basis.
• Emailing and follow-up with Channel Partners/ Sales/ Customers to ensure the end customer solution is resolved.
• Make outbound calls and systematically follow u