Role Description

ServiceNow Developer – IAM, ITSM, HAM & Employee Center

Experience: 6+ Years

Employment Type: Full-Time

Job Summary

We are looking for an experienced ServiceNow Developer with robust hands-on expertise in Identity and Access Management (IAM), IT Service Management (ITSM), Hardware Asset Management (HAM), and Employee Center. The ideal candidate will be responsible for designing, developing, customizing, and supporting ServiceNow solutions while ensuring platform stability, security, scalability, and an enhanced user experience.

Key Responsibilities

ServiceNow Development

• Design, develop, and implement solutions across IAM, ITSM, HAM, and Employee Center modules.
• Customize catalog items, workflows, Flow Designer flows, approvals, and automation processes.
• Develop and maintain Client Scripts, Business Rules, Script Includes, UI Policies, UI Actions, and Integrations.
• Configure and enhance Employee Center portals, pages, widgets, and knowledge management capabilities.

IAM (Identity & Access Management)

• Build and manage user access request workflows,



role assignments, group provisioning, and approval processes.
• Integrate IAM processes with HR onboarding/offboarding and ITSM workflows.
• Ensure compliance with security standards, audit requirements, and segregation of duties (SoD).
• Automate identity lifecycle management and troubleshoot access-related issues.

ITSM

• Configure and support Incident, Problem, Change, Request, Knowledge, and CMDB modules.
• Implement SLAs, notifications, assignment rules, and escalation workflows.
• Drive process automation and ITIL-aligned service improvements.
• Develop reports, dashboards, and operational metrics.

Hardware Asset Management (HAM)

• Manage hardware asset lifecycle including procurement, inventory, deployment, maintenance, and retirement.
• Maintain asset models, CI relationships, and CMDB integrations.
• Automate asset reconciliation, tracking, and compliance processes.
• Support

📌 Lead II (Noida)
🏢 UST
📍 Noida