Key Responsibilities

Strategy

• Provide inputs in shaping the Retail Risk Operations strategic direction
• Work with in-country stakeholders to deliver against the Retail Risk Operations strategic initiative

Business

• Optimise operating efficiency while balancing the effectiveness of file processing within the Retail Risk Operations function.
• Ensure the cost budget in Credit Initiation is based on robust capacity plans and is delivered through a rigorous cost management discipline.

Processes

• Ensure that credit files are processed while adhering to the process standards defined by CCO, Retail Clients.
• Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives.
• Leverage and build credit assessment infrastructure capability to optimize process efficiency.
• Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.




• Implement the Operational Risk Framework in Retail Risk Operations and monitor the operational risk metrics to identify potential control weaknesses.
• Identify and track Key Performance Indicators (KPIs) to support strategy testing workplace and daily operations.

People & Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Employ, engage and retain high quality people, with succession planning for critical roles.

Risk Management

• Identify and share industry best practices and work with the businesses for their feasibility and implementation.
• Monitor through the door

📌 Credit Approver (Pune)
🏢 Standard Chartered India
📍 Pune