Technology/Tool Sets: ITSM Platform (ServiceNow, Remedy, etc.), ServiceNow ITOM, Software Asset Management, Enterprise Service management (HRSD, CSM, Industry solutions etc.)
Skill Profile:
• Strong client facing skills
• Strong communication skills and experienced in communication at executive level
• Strong Process Analysis / Requirement gathering skills
• Fluent English
• Experience in architecting and Solution consulting
• Experience in ServiceNow solution design and transformation roadmap
• Ideally, Consulting experience and/or certification as Technology Architect
• Experience as solution architect or business consultant in a client-facing capacity on ServiceNow or similar platform.
• Technology Architect certification preferred
• IT Operations experiences
• ITIL Foundation is preferred
• Coordination, negotiation, and persuasion skills
• Ability to work with all levels of client and internal resources
• Robust verbal and written communication skills with the ability to communicate technical information in non-technical language
Roles and Responsibilities:
• Manage and coordinate involved technology teams in on- and offshore locations across multiple regions
• Develop technical solution design and create corresponding cost estimates
• Present and discuss solutions with client executives
• Present technology solution to internal executive approvers
• Help clients to simplify and improve their operations by developing business cases, analysing clients as-is processes and creating technology solutions that support the client business drivers
• Facilitate client workshops, document business requirements and develop them into a proposed business case and solution design
• Act as customers’ key contact on the proposed technology solution
• Responsible for creating SOW for the proposed solution
• Responsible for transitioning the solution to the Build team for implementation upon contract signature
• Assist the sales team in the qualification of customer needs
• Par
📌 ServiceNow Presales Solution Architect (Noida)
🏢 HCLTech
📍 Noida