Role: Voice Inbound Officer
Education: Graduate
Experience: 0 – 3 years
Department: Customer Services
Work Location: Goregaon East, Mumbai
• Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc
• Identify customer needs and service accordingly
• Update our internal database with information about technical issues and useful discussions with customers
• Co-ordination with other internal teams/departments to provide customer resolution to their query or request
• Inform customers about new features and functionalities and Promote digital channels of service
• Timely Follow up with customers to ensure their queries and technical issues are resolved
• Maintain customer centricity at the core of all transaction
• Support a positive work place workplace adhering to organizational policies
📌 Customer Service Executive (Mumbai)
🏢 Kotak Life
📍 Mumbai
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