Hi,

Greetings from Peoplefy Infosolutions !!!

We are hiring for one of our reputed MNC client based in Pune.

Experience: 7+ years

Qualification: IT full time Graduate / Masters degree

:

1. Strategy & Function Leadership

- Execute the strategy for the Aftersales Warranty area shaping a best-in-class, centralized claims capability
- Drive standardization, governance, and continuous improvement of claims processes, tools, and frameworks.
- Embed a risk-based approach balancing customer outcomes with commercial and contractual protection.

2. Claims Management Oversight

- Oversee simple to complex, low to high-value, cross-border warranty claims across global markets.
- Ensure robust commercial, contractual and financial evaluation in close alignment with Legal, Finance, Engineering, Quality, and Commercial functions.
- Define claim strategy, negotiation approach and settlement positions to deliver consistent, defensible outcomes whilst acting with customer and qualified integrity at all times.

3. Customer & Stakeholder Management

- Act as senior escalation point for critical customer claims and key stakeholder relationships.
- Align cross-functional teams to ensure timely, effective claim resolution.
- Represent the function in senior governance forums.

4. Technical Collaboration & Insights

- Translate technical and complex RCFA outcomes into clear commercial and contractual positions.
- Align technical findings with contractual entitlements, supply chain performance, and customer communication.
- Drive and own lessons learned, identifying trends and feeding back into product, quality, and contract improvement.

5. Leadership & Capability Development





- Build and lead a high-performing global claims team with strong commercial, contractual, technical, and customer capability.
- Define roles, responsibilities, and capability frameworks as the function scales.
- Foster a culture of accountability, performance, and continuous development.

6. Process Excellence & Digital Enablement

- Implement scalable processes, tools, and systems for claims management and reporting.
- Leverage data, dashboards, and analytics to drive insight and decision-making.
- Align with digital and ERP transformation initiatives.

7. Risk Management & Value Protection

- Proactively identify and mitigate commercial, contractual and financial risks.
- Protect financial and reputational position through effective claim strategies.
- Ensure robust governance, escalation, and documentation of high-risk claims.

8. Performance Management & EBITDA Delivery

- Own EBITDA contribution through four KPI pillars
- Claims cost reduction & avoidance
- Recovery & recourse success
- Resolution efficiency (cycle time)
- Customer outcome & satisfaction
- Deliver annual KPI targets and lead a monthly reporting cadence covering EBITDA impact, KPI performance, key drivers, risks, and actions
- Drive data-led performance management and partner with Finance on forecasting and reporting integrity.

9. Continuous Improvement & Growth

- Drive process optimization, best practice adoption, foster knowledge sharing.
- Scale the function in line with business growth and evolving customer needs.

Interested candidates for above position kindly share your CVs on [email protected] with below details -

- Experience :
- CTC :
- Expected CTC :
- Notice Period :
- Location :

📌 Aftersales Customer Warranty Head (Pune)
🏢 Peoplefy Infosolutions
📍 Pune