About the Company

Shanghai Songnai Intelligent Equipment Co., Ltd. is a Chinese manufacturer and supplier specialising in loss-in-weight feeders, gravimetric feeding equipment, batching systems, and integrated process-control solutions. Our products are widely applied in plastics, chemicals, food, building materials, and process industries. As part of our India expansion, we are building a local after-sales service team in the Gujarat Chemical Zone and Delhi NCR Industrial Zone to deliver fast, professional on-site support to a growing customer base.

Role Overview The After-Sales Service Engineer is the guardian of our brand reputation in India and the customer's most trusted technical partner. The role focuses on the electronic/technical direction and requires comprehensive capabilities across software, hardware, and communications to service both standalone machines and complete systems.

Through professional installation, commissioning, preventive maintenance, and timely repair, you safeguard customer productivity; through proactive communication, training, relationship maintenance, and spare-parts sales, you deepen trust and drive customer satisfaction and loyalty.

Key Responsibilities

· On-site Service Execution: install, commission, and calibrate loss-in-weight feeders, batching systems, and process-control equipment; rapidly respond to breakdown calls,



diagnose and repair faults on-site to minimise customer downtime; execute maintenance schedules and submit customer acceptance reports.

· Technical Problem Solving: analyse root causes and deliver fundamental solutions across software (parameter configuration, programme upgrades, system anomalies), hardware (circuit boards, sensors, drive modules) and communications (Modbus, RS485, Ethernet, Profibus, data-transmission anomalies). Document complex issues and collaborate with the China technical team for product improvement.

· Spare Parts & Tools: on-site replacement, registration, and management of spare parts; maintain skilled tools and electronic test/measuring instruments in proper working condition.

· Customer Communication & Training: clearly explain fault causes, repair processes, and preventive measures; provide on-site training on operation, routine maintenance, and basic fault identification, including software and communication configuration; handle technical enquiries and provide remote guidance.

· Relationship Maintenance: build strong customer relationships, conduct regular follow-ups, collect feedback, and improve satisfaction; demonstrate a professional service image; promptly escalate complaints or risks.

· Service Documentation: accurately complete Service Reports, Installation Acceptance Forms, and other field documents with customer sign-off; submit daily work reports; feed back on-site product-quality information.

Pay: ₹50,000.00 - ₹100,000.00 per month

Work Location: In person

📌 After Sales Service (Surat)
🏢 Rasha Placement
📍 Surat