Job Description
About GRIPIT
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nAt GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we offer end-to-end solutions that bridge global innovation with Indian consumers.
nWith a growing portfolio of international brands such as Bissell, Narwal, Yale, and EcoFlow, design and customer experience play a central role in how we communicate value and build trust across our ecosystem.
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nKey Responsibilities
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- Handle customer queries via phone, email, chat, or other communication channelsn
- Provide prompt, accurate, and professional resolutions to customer concernsn
- Update and maintain customer records, interactions, and case details in the CRM systemn
- Track customer requests and ensure timely follow-ups until resolutionn




- Coordinate with internal teams to resolve customer issues efficientlyn
- Maintain accurate documentation of all customer communicationsn
- Ensure high levels of customer satisfaction through quality servicen
- Meet assigned response time, productivity, and customer service KPIsn

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nRequired Skills & Qualifications
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- Excellent verbal and written communication skills in English.n
- Strong customer service and interpersonal skills.n
- Experience working with CRM systems is preferred.n
- Good problem-solving, organizational, and multitasking abilities.n
- Basic proficiency in MS Office (Excel, Word, Outlook.n
- Ability to work in a quick-paced environment while maintaining accuracy.n

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📌 Customer Support Associate (India)
🏢 GripIt
📍 India