Company Description Amazon Connect is a cloud-based contact center service from Amazon Web Services (AWS), designed to help organizations deliver efficient, scalable, and personalized customer support. The team focuses on simplifying customer engagement through intuitive tools, automation, and data-driven insights. Working at Amazon Connect offers exposure to innovative cloud technologies, a collaborative environment, and opportunities to grow in customer success and account management.

Team members are encouraged to take ownership, innovate on behalf of customers, and develop solutions that improve service quality and business outcomes.

Role Description The Account Manager role at Amazon Connect is a full time, on-site position based in Tiruppur. In this role, the Account Manager manages customer relationships, ensuring that clients effectively use Amazon Connect solutions to meet their business goals. Daily responsibilities include engaging with customers to understand their requirements, providing product guidance, coordinating with technical teams to support implementations, and monitoring account performance and usage.

The role involves preparing reports, tracking key metrics, identifying opportunities for expansion, and addressing customer concerns promptly and professionally.

The Account





Manager also collaborates with internal stakeholders to improve processes and contribute to customer success initiatives.

Qualifications

- Ability to build and maintain strong customer relationships, with a focus on customer success and long-term account growth.
- Experience in account management, sales support, or customer service, preferably in technology or cloud-based solutions.
- Strong communication and presentation skills, including the ability to explain technical concepts in clear, accessible language.
- Analytical skills to interpret data, prepare performance reports, and identify trends or opportunities within customer accounts.
- Solid organizational and time management abilities, with attention to detail and the capacity to handle multiple accounts and priorities.
- Comfort working closely with cross-functional teams such as technical support, product, and operations to resolve issues and deliver solutions.
- Proficiency with CRM tools, productivity software, and basic data analysis tools; familiarity with cloud services or contact center technologies is an advantage.
- Bachelor’s degree in Business, Management, Information Technology, or a related field, or equivalent practical experience.
- Commitment to ethical, inclusive, and non-discriminatory practices in all customer and colleague interactions.

📌 Account Manager (Tiruppur)
🏢 Amazon Connect
📍 Tiruppur