OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact:
You are the Lead Customer Success manager and overall relationship owner to assigned OpenText Cloud Managed Services accounts and act as a trusted advisor and partner that understands the customer's business and strategy as it relates to their OT product portfolio.
You ensures operational health & customer satisfaction.

What the role offers:




• Providing overall business management of the customer which includes weekly status calls, monthly SLA reporting, business reviews, issue tracking reporting and cross functional communication with other OT teams (i.e., support, sales, product management, etc.)
• Managing customer expectations such that escalations can be avoided; if escalations do arise, the Cloud Service Manager leads the escalation management until the issues are resolved and the account de-escalated
• Managing relationships and interfacing at various levels within the customer's organization (i.e., business, technical, executive leadership)
• Identifying short and long-term strategies to assist in the growth and business objectives of the customer by working with account executive
• Identifying current business opportunities, recommending products or services to improve customer satisfaction and ROI by working with account executive
• Regular discussions and addressing any

📌 Lead Cloud Service Manager (Hyderabad)
🏢 Open Text Technologies India
📍 Hyderabad