• 1. Planning and execution of all type of Service Calls on Weekly / Monthly basis without any escalation. Ensuring Top quality service to both internal and external customers for Anachem & LabTech Instrument.
2. Improve Customer Experience through technical solutions, communication skills, proactive planning
• 3. Demonstrate valuable technical knowledge of Anachem & LabTech scales / products
• 4. Generate leads for services and products based on customer needs
• 5. Take ownership and deliver on the Key performance indicators for business and operations
• 6. Responsible to build customer relationships
• 7. Lead Anachem & Lab Service performance levels by demonstrating organization values through on-field services and through communication skills. Deliver on Good documentation practices as per organization plan.
• Expected Key Deliverable: Timely PM/Response time /Installation in time/service revenue to be achieved/customer satisfaction/other service Kpi's
• Products Handling - Anachem, Analytical and Precision balances
• Allocated Target - As defined by organization
• Industrial Segment Cater to -Pharma, Chemical, Life sciences, Research labs
What You Need to Succeed
• Diploma or B.E in Electronics / Instrumentation with min. 3-5yrs. Experience in similar field
• Sound Knowledge on executing installation and operational qualifications of Instruments as per quality documentation systems and good documentation practices.
• Experience on Anachem & Analytical Instruments would be a added advantage.
• Language proficiency: English - Good Verbal and written communication skills are a must. Other local / regional language proficiency would be an advantage
Our Offer to You
• One Team" that thrives on collaboration and innovation
• Opportunities to work with Global teams
• An open, fair and inclusive environment
• Multitude of learning and growth opportunities
• Medical insurance for you & your family, with access to Telemedicine a