Publication date : Sep 28, 2026, 12:00AM
Orange Business is here
About usJoin us at Orange Business
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic workplace to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role¿Operational Role:
Serve as the primary contact for Build, configure, and provide day-to-day operational support for Microsoft Teams UCC solutions and AudioCodes SBC infrastructure across global sites, based on defined SOPs, ensuring immediate escalation to the L3 SME/competent authority to protect uptime.
¿Implementation Role:
Serve as the technical deployment owner for new implementations, migrations,



and greenfield rollouts of Microsoft Teams Enterprise Voice and AudioCodes SBC infrastructure across global customer sites.
Key SPOC for
•Operational support for Incident, Change and Problem tickets involving Teams Direct Routing, SBC, SIP signalling, and call-routing issues.
•Microsoft Call Quality Dashboard (CQD) and Real-Time Analytics to investigate jitter, packet loss, and latency trends
•Analyze SIP traces, ladder diagrams, and firewall traffic to isolate and fix call routing errors.
•Documentation and reporting — contributing to LLDs, SOPs, RUN BOOKs,configuration records & Knowledge management (KEDB).
•Functions as the primary liaison to third-party telecommunication providers for circuit outages, porting issues, and SIP trunk maintenance.
•Responsible of Systematic backup of all SBCs and storage in central repository.
Build and support of Microsoft TEAMS, AudioCodes SBC, including integration with IP PBX and third-par

📌 Senior Technical Consultant (Navi Mumbai)
🏢 Orange Business
📍 Navi Mumbai