Senior Manager - Service Delivery
The Service Delivery Lead is accountable for specific financial reporting service delivery processes / activities / region (e.g. Banking, Inventory, Treasury, Insurance, Payroll, Record to Report, Fixed Assets, Master Data, Intercompany etc.) performed from a BPO-third party provider (GSK Operations) supporting GSK in financial transactional activities.
The role is also responsible to drive standardization of financial activities & processes across the different regions globally, collaborate with stakeholders and other functions (e.g. P2P, O2C, Tax etc) to ensure accurate financial reporting activities and control’s performance.
Role & Responsibilities
· The role requires a valuable understanding of specific financial processes / related activities and systems, a level of drive to standardize processes-activities, collaborate with a BPO-third party provider (GSK Operations), working closely with the Controllership / GPO teams and interacting with other Finance functions / stakeholders as needed.
· Able to drive activities independently specifically to certain processes / areas of financial reporting activities as well as drive delivery and performance of the GSK Operations Centre of Excellence (CoE) teams to support the Controllership organisation.
· Drive continuous improvement in the assigned process / activities / region and troubleshooting issues faced by the GSK Operations while keeping the Controllership team informed of potential challenges & proposed recommendations.
· Provide guidance and feedback to the GSK Operations to ensure deliverables are submitted on time and with quality.
· Support the End to End view of the process / activities / region being responsible for to GSK Operations (CoE).
· Working closely with the regional GSK Operational Controllers, monitoring Key Performance Indicators (KPIs), ensuring operational issues/risks are proactively identified and promptly resolved.
· Escalate issues through the Controllers
📌 Senior Manager (Bengaluru)
🏢 GSK
📍 Bengaluru