This role exists to retain, grow, and systemize client relationships .
You are not a support agent.
You are not a cheerleader.
You are accountable for client outcomes, renewals, upsells, and long-term value .
If you cannot challenge clients, manage expectations, or convert strategy into execution, do not apply .

Core ResponsibilitiesClient Ownership & Relationship Management
- Own a portfolio of active clients end-to-end
- Act as the single point of contact post-onboarding
- Lead regular client check-ins, reviews, and planning calls
- Control scope, timelines, and expectations without escalation
- Identify risks early and prevent churn

Strategy & Value Delivery
- Understand each client’s business model, goals, and constraints
- Translate business goals into transparent execution plans for internal teams
- Ensure delivered work aligns with commercial objectives




- Push back on poor ideas or unrealistic expectations using logic
- Identify gaps, missed opportunities, and expansion areas

Success Metrics & Retention
- Drive renewals, expansions, and long-term retention
- Track client health using defined success indicators
- Reduce churn through proactive intervention
- Document wins, blockers, and risks consistently

Internal Coordination
- Work closely with delivery, design, marketing, and ops teams
- Convert client conversations into clear, actionable internal briefs
- Maintain clarity on priorities and execution status
- Eliminate miscommunication between client and delivery teams

Upsell &

📌 Project Manager (India)
🏢 Infobrandz
📍 India