Meet the Team
Join Cisco’s Commerce Operations Engineering Center (COEC) as an AI Operations Engineer. You will be part of a cooperative team developing AI-powered automation solutions. Working with AI, engineering, and operations teams, you will help translate operational requirements into reliable and scalable AI solutions that support Cisco’s AI-first future.
Your Impact
As an AI Operations Engineer in COEC, you will contribute to building and supporting AI agents that improve Cisco’s Commerce Operations. You will help develop automated workflows using LLM reasoning, tool and function calling, retrieval, enterprise integrations, and agent-to-agent communication.
Under the guidance of senior engineers and technical leads, you will participate across the AI solution lifecycle, including development, integration, testing, deployment, monitoring, and continuous improvement. Your work will help reduce manual effort, improve operational speed and accuracy, and strengthen the user experience.
What You’ll Do
• Develop and enhance AI agents that automate manual and repetitive Commerce Operations tasks.
• Implement agent workflows using frameworks such as LangGraph, LangChain, AutoGen, CrewAI, or equivalent.
• Support agent-to-agent integrations using standards such as A2A and MCP.
• Develop secure API integrations with commerce platforms and enterprise data sources using REST, GraphQL, webhooks, and event-driven services.
• Apply authentication, rate limiting, validation, and error-handling practices to system integrations.
• Build and maintain retrieval-augmented generation (RAG) pipelines using documents, structured data, and enterprise knowledge repositories.
• Implement defined guardrails, human approval steps, LLM routing, and failover mechanisms.
• Apply prompt and context engineering techniques to improve the accuracy, safety, and consistency of AI-generated outcomes.
• Contribute to evaluation and observability capabilities, including test datasets, tracing,
📌 AI Operations Engineer (India)
🏢 Cisco
📍 India