About the role
The APAC Operational Lead role is responsible for the overall activities in the Purchase to Pay and Order to Cash space for the APAC markets, managing a team operationally involved in activities and oversighting a third party-BPO remotely located tasked of the transactional processing.
The role focuses on delivering on Operational requirements as well as Strategic initiatives aligned to the broader GSK and Global Finance Service strategy.
The Operational Lead role will focus on Operational, KPIs, Continuous Improvements, Projects, Stakeholder’s management, cross functional collaboration and team’ s management.
Such role will require deep knowledge of Procure to Pay and Order to Cash end to end processes,
Key Responsibilities
• Driving delivery and performance of the Procure to Pay and Order to Cash operational activities and teams across the APAC region/markets.
• Oversight of a remote third party BPO providing services across the transactional activities in the P2P function as Invoicing, Travel & expenses, Payments, Master Data, Compliance,
Help Hub support as well as on the O2C side with Credit Management, Collections, Disputes and Cash Application.
• Escalating issues through the set-up governance where required.
• Driving standard practices and consistency in service delivery across the Regions through GSK policies, tools and processes.
• Monitoring Key Performance Indicators (KPIs) and Service Level agreements (SLAs).
• Ensuring that robust Business Continuity Plan and Risk Management of internal controls and regulatory compliance are met through applicable policies, procedures and processes performed by BPO.
• Responsible for controls, control testing results and where required ensuring mitigations plans are effective.
• Driving Projects as well as Continuous Improvements initiatives across the team and globally as necessary.
• Working closely with different other Finance Towers / teams (Order to Cash, Controllership, Risk Management, Planning
📌 Associate Director (Bengaluru)
🏢 GSK
📍 Bengaluru