At Flix, we offer a dynamic work environment with competitive pay, solid growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
As an Account Manager, you will own the relationship and day-to-day operational performance of a portfolio of 4–6 bus partners operating a combined fleet of 50–60 buses. You are the primary point of contact between FlixBus and your partners, accountable for ensuring every trip meets our operational and quality benchmarks. This is a hands-on, field-facing role that blends relationship management, performance tracking, and on-ground problem solving.

About The Role

•
Partner & account management

• Serve as the main liaison for your assigned bus partners, building strong, trust-based working relationships.

• Onboard new partners and their fleets, ensuring they understand and adhere to FlixBus standards, processes, and brand guidelines.

• Conduct regular performance reviews with partners and drive continuous improvement plans.

Operational performance

• Own all operational KPIs for your portfolio,



including on-time performance (punctuality), trip completion, cancellations, and service reliability.

• Monitor daily operations and proactively resolve disruptions such as breakdowns, delays, and route deviations.

• Coordinate with internal teams (network planning, customer service, control tower) to keep operations running smoothly.

Service quality & compliance

• Ensure buses meet standards for cleanliness, on-board amenities, and overall condition.

• Monitor and improve driver and crew behaviour, professionalism, and passenger interaction.

• Ensure partners comply with safety norms, licensing, documentation, and regulatory requirements.

Issue resolution & reporting

• Act quickly on breakdowns and service failures to minimise passenger impact, coordinating recovery and communication.

• Investigate recurring issues, identify root causes, and implement preventive measures.

• Trac

📌 Account Manager (Delhi)
🏢 Flix
📍 Delhi