Job Purpose and Impact
The Advisor , Managed Services will act as the primary governance lead for Managed Services engagements, ensuring contractual commitments, service performance, commercial obligations, and change activities are effectively governed. Drive continuous improvement, transparency, risk mitigation, and value realization across managed service partnerships.
Key Accountabilities
Managed Services Governance & Performance Management
• Own overall performance and partnership management through an integrated governance model across contract, financial, and change management.
• Partner with CSSP, FP&A;, DT&D;, and supplier teams to operate governance cadences at operational and executive levels.
• Oversee supplier performance against SLAs, KPIs, XLAs, contractual commitments, milestones, and transformation roadmaps; drive corrective actions and SIPs through the governance forums
Commercial Governance, Financial Management & Pricing
• Govern commercial commitments, contractual obligations, pricing constructs, budget utilization, forecasts, savings, and value realization.
• Validate invoices against contracts, pricing schedules, approved changes, service volumes, consumption data, and resource rates.
• Monitor commercial risks, COLA increases, financial exposures, penalties/credits, pricing inefficiencies, and optimization opportunities.
• Support benchmarking, renewals, pricing negotiations, and commercial impact assessments.
Change Management Governance & Invoice QA
• Govern managed services changes through established CAB and approval processes, including review of scope, cost, risk, impact, and contractual alignment.
• Ensure documentation and approvals for changes, track implementation success and cumulative impacts on service performance and costs.
• Perform invoice QA before payment, identify billing discrepancies, track recurring issues, and drive root cause resolution.
Risk, Issue, Tool Enablement & Data Insights
• Maintain centralized
📌 Managed Services Governance Advisor (India)
🏢 Cargill
📍 India