JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As a Duty Manager, your main responsibilities will include:
Operations Management:
• Oversee and coordinate day-to-day operations within the assigned department or facility.
• Monitor workflows, ensure efficient utilization of resources, and implement process improvements as needed.
• Ensure compliance with established policies, procedures, and safety standards.
• Address operational challenges in a timely and effective manner.

Team Management:
• Recruit, train, and supervise a team of employees.
• Set performance expectations,



provide ongoing feedback, and conduct regular performance evaluations.
• Foster a positive work environment, fostering teamwork, and motivating staff to deliver exceptional service.
• Develop staff schedules, ensuring adequate coverage and effective use of labor resources.

Customer Service:
• Act as a primary contact point for customer inquiries, complaints, and escalations.
• Demonstrate a customer-centric approach while resolving issues promptly and effectively.
• Maintain strong customer relationships and strive to exceed customer expectations.
• Implement strategies and initiatives to enhance customer satisfaction and loyalty.

Problem Solving and Decision Making:
• Identify operational challenges and develop effective solutions.
• Analyze data and trends to inform decision-making.
• Make timely and informed decisions to resolve issues, using sound judgment and considering the impac

📌 Duty Engineer (Pune)
🏢 JLL
📍 Pune