Scope:
Follows established procedures on routine work Requires detailed instructions

Your Roles and Responsibilities:
• Support & cross-train into all L2 ITAM services as needed to maintain day to day operations for forward and reverse logistics.
• Hardware picking according to FIFO policies.
• Staging and packing of orders.
• Responsible for inventory, asset management and e-recycling.
• Corporate hardware imaging.
• Use ticketing systems with a focus on customer service, SOP adherence, and quality.
• Use ticketing systems to report individual and team work accomplishments and to track metrics, conduct daily quality audits for peer tasks and warehouse spaces.
• Monitoring team absence levels & scheduling tasks based on availability
• Identifying & corrective performance issues
• Monitoring work queues for the site, and flag any tickets/orders at risk of SLA breach. Take corrective actions
• Perform RCA on failures and provide countermeasures
• Act as deputy to FL supervisor, and back-fill in managing team & tasks in their absence.




• Utilize inventory data management software to maintain inventory accuracy and workflow.
• Lead team meetings, report absences, and progress towards metrics and SLAs.
• Ensure team task completion based on set schedule and SOPs.
• Receive and inspect shipments. Verify accurate deliveries against purchase orders while looking for damages, shortages, wrong items and other concerns; notify onsite leadership and the appropriate person or vendor.Verify shipments to packing slips.
• Load and unload shipments; loading dock duties as assigned.
• Maintain inventory records; assess department or warehouse needs and order supplies as appropriate; maintain stock records.
• Unbox, stock inventory on shelves, break down packing materials.
• Responsible for inventory procedures including the actual total count of stock items and spot check as needed, and ensuring these tasks are completed based on set schedule.
• Perform cleanup duties to maintain the

📌 Forward Logistics technician 3 (Hyderabad)
🏢 Astreya
📍 Hyderabad