At American Express, technology is at the core of how we innovate, grow, and deliver exceptional customer experiences. Joining Amex Tech means being part of a global engineering organization that is shaping the future of commerce through cutting-edge platforms, data, and Artificial Intelligence. Our teams build scalable, secure, and intelligent systems that power seamless experiences for customers and colleagues worldwide.
Artificial Intelligence is a key driver of this transformation. From intelligent automation to advanced decisioning and personalized engagement, we are embedding AI into core sales and customer platforms—while ensuring robust governance, reliability, and responsible use at enterprise scale
You will also contribute to the development of enterprise AI platforms, reusable frameworks, and engineering best practices while ensuring AI solutions are reliable, secure, and aligned with responsible AI and governance standards.

Responsibilities
• Develop and implement AI and Agentic AI solutions that enhance customer engagement, sales effectiveness,



and operational efficiency across enterprise CRM platforms.
• Build intelligent workflows using Large Language Models (LLMs), enterprise data, and tool integrations to automate customer and business processes.
• Develop production-ready GenAI applications, including Retrieval-Augmented Generation (RAG), prompt engineering, and AI-powered business workflows.
• Build and maintain scalable data pipelines and AI solutions using Google Cloud Platform (GCP) services such as BigQuery, Composer (Airflow), DataProc, and related cloud services.
• Integrate AI applications with enterprise systems, APIs, and data platforms while ensuring operational reliability and performance.
• Collaborate with product managers, software engineers, data engineers, and business stakeholders to translate business requirements into AI-enabled solutions.
• Contribute to shared AI frameworks, reusable components, evaluation pipelines, and engi

📌 AI Engineer II (Chennai)
🏢 American Express
📍 Chennai