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Role Summary
The Proofpoint L3 Operations Engineer serves as the technical SME for the Proofpoint workplace and is responsible for advanced troubleshooting, platform optimisation, configuration management, security enhancements, integrations, and engineering support. The role owns complex incidents, problem management, and platform improvements.
Key Responsibilities
Advanced Troubleshooting
• Resolve complex email delivery and security incidents.
• Perform deep-dive analysis of:
• Mail flow failures
• TAP detections
• DLP events
• Email authentication failures
• Encryption issues
• Analyse SMTP transactions, logs, headers, and threat intelligence data.
Platform Engineering & Administration
• Design and implement:
• Security policies
• DLP rules
• TAP policies
• Encryption policies
• Threat detection tuning
• Configure:
• SPF
• DKIM
• DMARC
• Secure Email Relay
• MX Routing
• Support tenant expansion and implementation initiatives.
Security Enhancements
• Optimise threat detection and false-positive reduction.
• Evaluate emerging email threats and protection strategies.
• Provide security recommendations to leadership and stakeholders.
Integrations
• Integrate Proofpoint with:
• Microsoft 365
• Exchange Online
• SIEM platforms
• Splunk
• Sentinel
• Threat Intelligence platforms
• Support API-based integrations and automation initiatives.
Problem & Change Management
• Lead root cause analysis activities.
• Own problem records and long-term remediation plans.
• Review and approve platform changes.
• Participate in CAB activities.
Technical Leadership
• Mentor L1 and L2 eng
📌 GMS - Senior - Proofpoint (Noida)
🏢 EY
📍 Noida