02 Oct
|
Digitide Solutions
|
Gurugram
02 Oct
Digitide Solutions
Gurugram
A Helpdesk Support Engineer provides first-line technical assistance to resolve hardware, software, and network issues for end users
Responsibilities
• Ticket Management: Log, track, prioritize, and close support requests using IT service management (ITSM) tools like Jira or ServiceNow.
• Troubleshooting: Diagnose and fix issues with Windows/macOS operating systems, office applications, printers, and LAN/Wi-Fi connectivity.
• User Access Management: Handle password resets, set up user accounts in Active Directory, and manage Microsoft 365 permissions.
• Maintenance & Deployment: Install software patches, run antivirus updates, and configure current laptops or workstations for employee onboarding.
• Escalation: Transfer complex or unresolved technical issues to Tier-2 or Tier-3 senior engineering teams
Qualifications
Graduate
📌 Associate Engineer (Gurugram)
🏢 Digitide Solutions
📍 Gurugram