Company Description

About Swiggy Instamart:
Swiggy Instamart, is building the convenience grocery segment in India. We offer more than 40000 items to our customers within 10-15 mins. We are striving to augment our consumer promise of enabling unparalleled convenience by making grocery delivery instant and delightful. Instamart has been operating in 120+ cities across India and plan to expand to a few more soon. We have seen immense love from the customers till now and are excited to redefine how India shops.

Job Description

Key Responsibilities
1. Onboarding & Bootcamps
• Design and deliver structured Sales and Ops Bootcamps (immersive programs) for new hires, covering product knowledge, sales and ops processes, systems, and restaurant and operations success practices.
• Develop role-specific onboarding journeys integrating classroom, simulations, and digital modules .
• Ensure time-to-productivity metrics for new hires are accelerated through bootcamps.

2. On-the-Job Training (OJT)
• Design and execute OJT plans for current hires, including call shadowing, joint field visits,



and real-play exercises.
• Partner with new joiners to ensure structured feedback loops and coaching checkpoints during the first 60 days.
• Monitor OJT outcomes using clear productivity metrics (e.g., NPS, conversion ratios, incentives).

3. Ongoing Sales Capability Building
• Run periodic refresher sessions, workshops, and role-play simulations for existing teams.
• Run periodic assessments on sales products and processes and identify cohort level capability gaps and fix through training
• Curate advanced modules on consultative selling, objection handling, partner engagement, and upselling.
• Introduce gamified learning formats and learning contests to sustain motivation.

4. Coaching & Train-the-Trainer
• Provide individual and team coaching through field visits, led observation and constructive feedback.
• Build internal capability by equipping internal SMEs as Frontline coaches and Break

📌 Manager - Learning & Development (Frontline Capability Development) (Bengaluru)
🏢 Swiggy
📍 Bengaluru