Job Summary

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We are seeking energetic, persuasive, and reliable professionals to join our support and engagement

team. The core responsibility of this role is to connect with previously active driver-partners,

understand their reasons for inactivity or churn, and proactively encourage them to return to the

platform. This role requires not only empathy and problem-solving skills but also a robust sales

mindset to overcome objections and highlight the platform’s value proposition effectively.

Responsibilities

●Initiate outbound calls to inactive driver-partners and understand their reasons for leaving the

platform.

●Identify and address dissatisfaction, concerns, or misconceptions with clarity and empathy.

●Use persuasive communication and sales techniques to convey the benefits of rejoining the

platform.

●Engage drivers who may have migrated to competitors and present compelling reasons to

return.

●Share updates about new features, incentives, or improvements that may address past issues.

●Maintain high satisfaction scores and contribute to reactivation targets.





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Document insights and feedback to help shape future engagement strategies.

Qualifications

●A degree in any discipline.

●Strong verbal and written communication skills in the relevant local language(s).

●Basic computer literacy and ability to navigate digital tools.

●Confidence and fluency in delivering a sales pitch over the phone.

●Ability to listen, empathize, and respond with appropriate solutions.

●Resilience in handling objections and turning negative sentiment into positive outcomes.

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Prior experience in customer support, sales, telecalling, or re-engagement campaigns is a

strong plus.

Requirements
Requirements

LANGUAGE PREFRENCE : TAMIL ​

●Minimum 1 year of experience in a customer-facing, tele-sales, or outbound calling role.

●Excellent persuasion and negotiation skills.

●High energy, multitasking ability, and comfort working with targets in a fast-paced

environ

📌 Customer Support Executive (Gurugram)
🏢 2COMs
📍 Gurugram