The Senior Manager leads the end-to-end delivery of client operations in Manila across assigned lines of business. The role is accountable for operational performance, customer outcomes, client partnership, people leadership, financial discipline, governance, compliance, and continuous improvement. The Senior Manager translates account strategy into transparent operating plans, develops leaders, manages risk, and ensures consistent delivery against contractual and internal standards.
Responsibilities
Operational Leadership & Service Delivery
Client & Stakeholder Management
Performance, Financial & Commercial Management
People Leadership & Capability Development
Risk, Compliance & Governance
Continuous Improvement & Transformation
Qualifications
Bachelor's degree or equivalent relevant experience.
• Willing to relocate to Phillipinnes
• Significant leadership experience in BPO, contact center, customer service, collections, utilities, or a
comparable regulated environment.
• Demonstrated experience leading managers and multi-team operations.
• Proven client and senior stakeholder management experience.
• Strong track record in performance improvement, operational governance, and people development.
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
EXL never requires or asks for fee
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