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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced qualified to join our team in the role of Vice President Operations
The primary purpose is to lead the definition and deployment of the Target Operational Model for Investigations processing and oversee the operations for this functional line within Payments Business Service.
The job holder is expected to:
• Drive true end to end consistency of operational design (TOM).



Improve efficiencies through standardisation and leveraging global systems and solutions. Provide cost transparency and reduction. Manage risk and control consistency at functional level. Enhance people development and career path opportunities. Effectively manage and support network of stakeholders across Global Payment Solutions and Operations, Transformation, Lines of Business, Global Programmes and Technology. Drive and support innovation throughout the function and the wider Payments workflows/infrastructure

In this role, you will:

Business:
• Responsible for ensuring that all teams across functional line continue to meet all PLAs – cut-offs, quality, Audit & Risk, OOE, Operational losses, etc. Manage incidents caused by external factors through co-ordination and timely communication. Design, manage and report Investigations performance. The reports must be accurate and in accordance with best practice, current regulatory requiremen

📌 Vice President Operations (Bengaluru)
🏢 HSBC
📍 Bengaluru