Network Operational Analyst - D&O; EMEA

Summary

The Network Operational Analyst serves as a pivotal figure in the daily management of operational support, ensuring that all incidents, service requests, and technical inquiries are addressed promptly and in strict adherence to established Service Level Agreements (SLAs). Acting as the primary operational liaison, this role coordinates seamlessly with external vendors, technical teams, and regional IT contacts to facilitate swift resolutions and uphold network stability. The ideal professional is a proactive, detail-oriented individual with a background in global network management and IT services, possessing the analytical acumen to navigate complex environments. This position requires a strategic thinker who can effectively represent the network operations function within key initiatives, fostering transparent communication and collaboration across cross-functional teams while upholding ITIL standards for incident, change, and continual improvement processes.

Location: Gurugram & Mumbai
Responsibilities





• Manage daily ServiceNow ticket queues, overseeing task triage, prioritization, and resolution to ensure compliance with agreed-upon SLAs.

• Serve as the primary point of contact for technical inquiries, managing escalations appropriately while retaining accountability for the end-to-end resolution process.

• Monitor and coordinate incident management activities across the EMEA region, collaborating with internal teams on major incidents to ensure rapid response, effective communication, and adherence to ITIL Incident Management protocols.

• Deliver proactive status updates to IT stakeholders and customers, maintaining transparency and clarity throughout the entire incident lifecycle.

• Participate actively in technical discussions with internal teams and vendor specialists to drive problem-solving initiatives.

• Assist with the processing of IT tickets related to problems, changes, and other operational requiremen

📌 Hiring || Network Operational Analyst (India)
🏢 2COMs
📍 India