Willis Towers Watson (NASDAQ: WTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.
We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the energetic formula that drives business performance.
Together, we unlock potential.
About the Team
The Client Specialist team is responsible for managing a portfolio of North America CRB Property & Casualty (P&C;) clients within a specific industry vertical, ensuring exceptional service delivery and a high-touch client experience. The team partners closely with Client Advocacy, Broking teams & functional team to deliver seamless, proactive service to the clients
About the Role
The Project Manager - Client Experience & Digital Engagement will lead and manage strategic Client Experience, Voice of Customer, Digital Engagement, Analytics, and AI-enabled transformation initiatives across North America. The role will work across Client Experience, Client Advocacy, Digital Engagement, Technology, Analytics, Marketing, Operations, and Business Leadership teams to convert client feedback and engagement data into actionable insights and measurable business improvement.
This role is intended for an experienced program lead who can manage senior stakeholders, shape initiative roadmaps, establish governance, interpret data, drive cross-functional execution, and support long-term client experience and digital engagement priorities.
Principal Duties / Responsibilities
Strategic program leadership
• Planning and execution of Client Experience and Digital Engagement initiatives across North America.
• Define scope, goals, deliverables,
📌 Client Experience Program Manager (Mumbai)
🏢 WTW
📍 Mumbai