POSITION SUMMARY:

Reporting to the HR Services Supervisors and/or Managers, the HR Specialist II is responsible for processing HR transactions and exceptions that are escalated from HR Specialist I.

This position is integral to the processing of end-to-end and specialized service transactions accurately and in compliance with company policies.

The HR Specialist II plays a key role in supporting critical HR initiatives that drive the overall effectiveness of the function. In doing so, they will focus their efforts within one of the following three areas:

• HR Operations emphasis - Facilitate onboarding processes, manage data integrity, ensure compliance, and provide support for various regional HR Shared Services operations.

• Compensation emphasis - Assist with the annual compensation review, manage ad hoc compensation requests, and process one-time payments along with other regional compensation services.

• Reporting and Mass Data emphasis -Generate human capital reports, manage mass uploads, and utilize established templates for efficient data management and processing.





ESSENTIAL FUNCTIONS:

• Process a wide range of employee transactions within Workday and service a wide range of requests in BMC Helix, ensuring accuracy and adherence to service level agreements.

• Manage and resolve exceptions and level 2 transactions, providing solutions to more complex employee inquiries and issues.

• Provide guidance and support to Tier 1 Specialists, acting as a point of escalation for complex cases.

• Collaborate with HR team members to identify and implement process improvements, aiming to enhance efficiency and employee experience.

• Coordinate and execute Workday transactions related to HR operations, such as job changes, personnel changes, and position management.

• Facilitate the onboarding process for current hires, ensuring all necessary paperwork is completed accurately and efficiently to promote a smooth and positive new joiner experience.

• Maintain organi

📌 HR Shared Service Specialist II (Mumbai)
🏢 Omnicom
📍 Mumbai