Purpose of the job
Takes over the daily operating activities and thus enables the proper and secure provision of the IT systems and applications
Roles and Responsibilites
• Operates the IT systems or applications according to Standard Operating Procedures and Operations Manuals
• Perform user access provisioning, modification, and de-provisioning for employees, contractors, and third parties.
• Performs Request Fulfilment activities (e.g. user management, provide new instances of databases, etc.)
• Supports the Incident Management activities according to the respective process to reduce service interruption or decrease of service quality to the minimum and according to agreed OLAs and SLAs
• Ensures that all components are continually monitored and identifies potential problems or trends before failures or performance degradation occur
• Ensures that the information in the CMDB is kept up to date
Typical Tasks
• Implements monitoring activities for IT infrastructure components and applications based on defined monitoring procedures
• Supports the Change Management Process by performing changes on IT Infrastructure components or applications
• Executes and monitors system or application backups
• Validates that batch jobs are executed as planned
• Performs Patch Management activities
• Performs implementation actions regarding the deployment of new releases
• Analyses and remedies failures or restores systems after breakdown
• Maintains the operational knowledge base
Technical competencies
• 3-4 years of experience in one of the market leading IAM solutions, preferably Omada Identity
• Experience in SQL and powershell queries
• Experience in Active Directory
• Optional Skills
• IT Security Best Practices
• LDAP
• Authorization concepts
• Experience in reading and writing Scripts and APIs
• Experience in PowerShell
• Valuable knowledge of ITIL framework
• Good knowledge of IAM concept
Behavioral competencies
• Language skills: Fluent in Engl
📌 IAM Service Operations Specialist 1 (Pune)
🏢 MAHLE
📍 Pune