Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive setting where your well-being is prioritized and your potential can thrive.

The Role
Your role As an Intern at Kyndryl, your journey will start with immersive learning programs focused on building a core set of business and technical skills which you will use working on exciting projects with our clients. While gaining exposure to day-to-day operations, the skills that you’ll learn will be required for the development of cutting-edge products and services for our clients. We will support you in kickstarting your career by offering mentorship, shadowing, and skill specialization opportunities during the experience.





We are hiring a Level 1 Technical Support Specialist to provide first-line technical support to B2B clients. The role focuses on quick problem determination, troubleshooting, and delivering excellent customer service within defined SLAs.

Key Responsibilities

• Deliver Level 1 support for hardware, software, and services as per contract.

• Troubleshoot and resolve issues related to OS, Email (Outlook/Exchange/Lotus), Networking

• (VPN/Connectivity), O365, VMware, and collaboration tools (Teams, Webex, Slack).

• Handle password resets, entitlement checks, and incident logging in ticketing tools.

• Escalate issues to appropriate teams while acting as the client’s advocate.

• Manage service outages and update status messages.

• Maintain software license and hardware inventory records.

• Meet SLAs, SLOs, and KPIs with high customer satisfaction.

Required Skills
• Excellent verbal & written English commu

📌 Apprenticeship - Technical Support (Hyderabad)
🏢 Kyndryl
📍 Hyderabad