Job
Description:

We
are seeking a dedicated and customer-focused individual to join our domestic
call center team as a Customer Care Representative. The ideal candidate will be
responsible for handling inbound and outbound calls, resolving customer
queries, and ensuring a high level of customer satisfaction.

Key
Responsibilities:

• Handle customer
inquiries via phone in a professional and courteous manner.

• Provide
accurate information about products, services, and policies.

• Resolve
customer complaints and issues efficiently and with empathy

• Maintain
records of customer interactions and transactions.

• Follow
communication scripts and standard operating procedures.

• Escalate
unresolved issues to the appropriate department.





• Meet daily and
monthly call targets and quality benchmarks.

Requirements
Requirements:

Experience of
0-2 year in a domestic call center

Qualifications:

• Minimum
graduate

• Proficiency in
Hindi and/or regional languages; basic English communication skills.

• Prior
experience in a call center or customer service role is an advantage.

• Good listening
skills and patience.

• Ability to work
in a fast-paced workplace.

• Basic computer
knowledge (MS Office, CRM tools)

Benefits
NA

📌 Customer Care executive (Hyderabad)
🏢 Kshema
📍 Hyderabad