Job Description

The Service & Operational Insights organization is seeking a Lead Service Data Engineer to join our growing Service & Operational Data team. This candidate will build, scale, and operationalize the data platform that powers service reliability, operational visibility, and data-driven decision-making across technology operations, partnering closely with the Enterprise Architect, Service & Operational Data, and other key stakeholders to translate target-state architecture, canonical data models, and governance standards into robust, production-grade pipelines and data products.

Key Responsibilities
• Implement the target architecture: Translate the operational data architecture and roadmap (incidents, changes, problems, alerts/events, CMDB, SLOs/SLIs, capacity, cost) into concrete, well-engineered pipelines, implementing canonical schemas such as service topology, event normalization, and incident timelines.
• Own pipeline reliability and operations: Build batch and streaming pipelines ingesting data from ITSM, observability platforms, cloud logs/metrics/traces, CI/CD,



and infrastructure systems — with solid monitoring, alerting, and on-call practices.
• Operationalize data quality and trust: Implement data contracts, validation rules, testing frameworks, and lineage tracking; enforce dataset SLAs/SLOs and drive remediation when breached.
• Deliver operational data products: Build and maintain curated datasets, semantic layers, and metrics definitions powering dashboards, analytics, and automation use cases (AIOps, correlation, anomaly detection).
• Drive engineering excellence and mentorship: Establish coding standards, CI/CD practices, and reference implementations; provide technical direction through design/code reviews and mentor team members.
• Partner cross-functionally: Work with the Architect and Service Reporting team to influence data model design; collaborate with SRE, IT Ops, Security, and Analytics stakeholders to prioritize high-value

📌 Lead Service Data Engineer (Bengaluru)
🏢 Thomson Reuters
📍 Bengaluru