Job Requirements
Job Details:
To act as the one-point contact for the end to end online business for the allocated ecommerce partners among online players like Amazon, Flipkart etc.
External Interfaces:
•Key accounts
•Third Party Service Providers
•Ecommerce partners
Internal Interfaces:
•Merchandising teams
•Product and Brand teams
•Regional sales teams
Process Contributions:
Sales: E-commerce: Planning & Initiatives:
1. Work closely with assigned account in formulating and executing JBP/AOP.
2. Provide inputs to the product and brand teams to identify products based on the strategy, culture and customer base of the partner organization.
Sales: E-commerce: Vendor management:
1. Maintain relationships, resolve escalations and ensure smooth operations in coordination with the counterparts of allocated ecommerce partners.
Sales: E-commerce: Marketplace operations:
1. Follow-up with partners for creation of indents and coordinate with ISCM teams for fulfilment
2. Ensure PO generation and stock flow to the respective warehouse as per raised indents
3.
Follow the promotion calendar for the marketplace e-commerce with coordination from the internal teams and the negotiations with the key accounts while considering the overall business promotion calendar
4. Manage and resolve conflicts among channels/ partners/ relevant stakeholders
Sales: E-commerce: Marketing:
1. Discuss with product and marketing teams of ecommerce partners and provide insights on customers flow; identify recent avenues of marketing and propose suggestions
Sales: E-commerce: Digital merchandising:
1. Review, support and approve the demand planning and forecasting data for ecommerce marketplace partners
2. Maintain inventory levels in the warehouse as per the range of product display in the partner website and the merchandising plan
Sales: E-commerce: Customer experience:
1. Adhere to the processes and policies for addressing customer complaints registered through the dedicated call centre support and ensur