Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking a Fraud Control Analyst to identify, investigate and prevent activities that could result in financial loss or a poor customer experience. Based in India or the EU and reporting to a Team Leader within Security Operations, you will monitor customer activity, analyse suspected fraud cases and take timely decisions to prevent fraudulent activity.
This prospect is suited to candidates with 3–5 years of experience in analytics, banking, telecommunications, fraud control, revenue assurance or customer support, particularly where data analysis has been an important part of the role. The position operates in a 24/7 environment.
What you’ll do
• Monitor customer accounts, services and transactions to identify potentially fraudulent or suspicious activity, including roaming, domestic, artificially inflated traffic and first-party fraud.
• Conduct detailed investigations of identified f
📌 Fraud Control-Sr. Executive-Ahmedabad (Pune)
🏢 Vodafone
📍 Pune