About the role:
We are currently looking for an experienced P2P and O2C Subject Matter Expert (SME) who will work closely with the P2P and O2C Service Delivery Lead and Operational Lead regarding P2P and O2C processes & operational activities, engaging with internal and external stakeholders, managing KPIs performance for markets in charge and also partnering with a remote GSK Operations Team (BPO) to resolve P2P and O2C issues with efficiency. The role is responsible for a set of APAC Markets to monitor processes and activities, responsible for KPI metrics, find resolution to complex issues and provide other support as required.
This role requires knowledge of P2P and O2C in terms of processes/activities and SAP/S4Hana systems.
Key Responsibilities:
• Responsible for delivering and driving improvements on KPIs / SLAs of their respective APAC Markets and Cluster. Setting plan(s) and timelines to drive improvements where needed.
• Analyzing P2P / O2C KPIs, ensure performance is tracked and communicated effectively. Responsible for ensuring, with the support of the BPO / team,
that action plans are in place for those Markets and KPIs where targets are expected to improve.
• Acting as a Subject Matter Expert for other Finance / Non-Finance teams including strengthening GSK Operation Teams knowledge with valuable understanding of P2P and O2C systems and processes to support issue’s resolution by monitoring processes and activities, identify possible gaps, addressing risks / issues before these get escalated via working closely with the GSK Operation Team (BPO), business users, Service Delivery Lead, Competency Center, IT etc to ensure invoice workflow is resolved at accurately and timely manner.
• Supporting the APAC Service Delivery Lead to resolve stakeholders’ issues escalated by the business, including provide detailed documentation, action plans to avoid recurrences and propose any changes needed in current ways of working. Reviewing process documents and providi
📌 Senior Analyst (Bengaluru)
🏢 GSK
📍 Bengaluru