User will be involved in processing producer/Adjuster licensing transactions under limited supervision, performs technical insurance duties which requires special knowledge and/or analytical frame of mind. Regularly exercises independent judgement in interpreting procedures and state regulations. Resolves problems of varying scope and complexity on own initiative

Responsibilities

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Develop an understanding of Insurance – Property & Casualty producer with an emphasis on licensing elements and requirements

• Coordinates with a sales / producers and ensures that producers remain licensed in accordance with the client and state regulations and procedure

• Translates and interprets state regulations and informs producers of licensing requirements

• Establishes and maintains files/database reflecting licensing status

• Ensures accuracy of work and reconciles various problems/discrepancies with full responsibility for resolution





• Provides internal and external customer service regarding inquires and providing information

• Offers recommendation to enhance systems applications, work flow and/or operating procedures

• Transparent current outstanding items considering procedures and flows documented in Desktop Procedures (DTPs)

• Interact with dedicated client resources through e-mails on process related matters

• Ensure that assigned targets in accordance with SLA metrics are met

• Ensure that quality of transactions is in compliance with predefined parameters laid down by SLA metrics

• Provide relevant process reports on a timely basis

• Ensure adherence to established attendance schedules i.e. per predefined rosters

• Ensure adherence to company policies and procedures

Qualifications
Bachelor's/Master's in any stream 2-5 years

📌 Senior Associate (Noida)
🏢 EXL
📍 Noida