Orange Business is here
About us
Join us at Orange Business
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
Key SPOC for• Operational support for Incident, Change and Problem tickets involving Teams Direct Routing, SBC, SIP signalling, and call-routing issues.• Microsoft Call Quality Dashboard (CQD) and Real-Time Analytics to investigate jitter, packet loss, and latency trends• Analyze SIP traces, ladder diagrams, and firewall traffic to isolate and fix call routing errors.• Documentation and reporting — contributing to LLDs, SOPs,
RUN BOOKs,configuration records & Knowledge management (KEDB).• Functions as the primary liaison to third-party telecommunication providers for circuit outages, porting issues, and SIP trunk maintenance.• Responsible of Systematic backup of all SBCs and storage in central repository.Build and support of Microsoft TEAMS, AudioCodes SBC, including integration with IP PBX and third-party solutions.Participate in Change management, assess Risk and Impact; prepare and review change requestsTake initiatives in learning, certifications & evaluating current UC technology & tools Support technical knowledge transfer & awareness sessions on best practices within the teamAnalyze customer problems and formulates plans to implement to obtain resolutions.
About you
Rich hands-on experience of build, configuration, and troubleshooting of Microsoft Teams, and AudioCodes SBC (Mediant/vE-SBC), including SIP trunk, routing, licensing, firmware, and security
📌 Senior Technical Consultant (Mumbai)
🏢 Orange
📍 Mumbai